If you can't find your particular question, please feel free to email us at nick@survivalsupplies4u.com and we will respond within two business days. We are happy to answer any questions you might have about SurvivalSupplies4U.com and our products.
Q: What is your return policy?
A: Customer satisfaction is our number one goal at SurvivalSupplies4U.com. If you are unhappy with the quality of your product or if there is a manufacturing defect, please contact us immediately. You may either call us toll-free at 866-944-4266 or send an email to nick@survivalsupplies4u.com Please provide a detailed description of the problem. All of our emergency products and workmanship are warranted for a period of one year from the date of purchase. We will provide you with a Return Authorization Number (“RAN”) to use for the return.
To return an item for exchange/repair, please follow these steps:
1. Goods must be return shipped within 30 days of the original shipping date. Only return the authorized item.
2. Use the original packaging and enclose the original documentation.
3. Write the return RAN on the address label on the box.
4. Enclose documentation advising us of the problem and the reason why you are returning the product.
5. Address the package to:
Survival Supplies 4U
RAN #
PO Box 1583
Lancaster, CA 93539-1583
Q: Do you offer customer support after the purchase?
A: SuevivalSupplies4U is dedicated to making your experience at preparing your family for disaster, the best ever. With that in mind, we want to hear from you whenever you have a question. The most effective way to reach us is through email at nick@survivalsupplies4u.com. We respond to all inquiries within 2-3 business days.
Q: What Methods of Payment do you accept?
A: When ordering through the mail, by telephone, by FAX, or over the internet, you may use a credit card (Visa, MasterCard, or Discover). Orders which are mailed in may also be paid for with a money order made payable to Survival Supplies 4U.
Q: What name will appear on my credit card bill?
A: Your credit card bill will show a charge coming from Survival Supplies 4U.
Q: What is your current shipping time?
A: We are now able to ship most orders within 1 week.
Q: What shipping methods do you use?
A: The majority of orders are shipped through UPS. Exceptionally large orders may be shipped through a common carrier. The US Postal Service is also used on occasion, and the customer must be willing to self-insure any UPSP orders. The exception orders must be approved before shipping. Additional shipping and approval are needed to ship to APOs and FPOs.
Q: Do you ship outside the United States?
A: We do ship to Hawaii or Alaska; however you will need to contact us with your order via phone or email. At that time your shipping costs will be determined and your product shipped.
Q: Can you ship to my PO Box?
A: Since most orders are shipped through UPS we are unable to send orders to a PO Box. However, if there are extenuating circumstances, please call us.
Q: What is IOSAT?
A: IOSAT is fully FDA approved for thyroid blocking in a radiation emergency. Please know that IOSAT is the ONLY full-strength potassium iodide tablet approved by the FDA and which may be sold in the US.
Iodide tablets are to be used ONLY when public heath officials tell you. In a radiation emergency, radioactive iodine could be released into the air. Potassium iodide (a form of iodine) can help protect you by blocking the absorption of radioactive iodine through your thyroid gland. If you are told to take this medicine, take it one tablet every 24 hours.
Do not exceed more than the suggested dosage. More will not help you and may increase the risk of side effects. Do not take this drug if you know you are allergic to iodide.
